Frequently Asked Questions

Our FAM trips are open to licensed travel agents, travel advisors, and other qualified travel industry professionals. We vet all participants to ensure a high-quality experience for both agents and hosting partners.

FAM trip etiquette is important for making the most of your experience and maintaining professionalism. Always be on time for scheduled activities and meetings. Be respectful of your hosts, fellow travelers, and the local culture. Take detailed notes and ask thoughtful questions during presentations and site inspections. Capture photos and details that will help you sell the destination to your clients. Consider how each experience can benefit your specific client base. Maintain a professional demeanor throughout the trip — remember, you are representing your agency and the travel industry.

Absolutely! We partner with tourism boards, hotel groups, cruise lines, and other travel suppliers to organize and promote FAM trips. Visit our Host a FAM page to learn more about the process.

Subscribe to our newsletter to receive notifications about new FAM trips as they become available. You can also check our Upcoming FAMs page regularly for the latest listings.

FAM trip pricing varies by destination and inclusions. Many trips are heavily subsidized by hosting partners, making them significantly more affordable than retail pricing. Check individual trip listings for specific pricing details.

Most FAM trips include accommodations, meals, site inspections, and planned activities. Some may also include airfare or airport transfers. Each trip listing clearly outlines what is and isn’t included.

Browse our upcoming FAM trips, select one that interests you, and click the “Apply Now” button on the trip detail page. You’ll be directed to the registration form where you can complete your application.

Companion and guest policies vary by trip. Some FAM trips are exclusively for travel professionals, while others may allow a companion at an additional cost. Check the individual trip listing or contact us for details on a specific trip.

We occasionally offer group rates when multiple agents from the same agency register together. Contact us at FAMTrips@TopFams.com to discuss group pricing for a specific trip.

Double occupancy assumes that two people will occupy a room. The rate covers the accommodations and included excursions, meals, and so on for one occupant of the double occupancy room.

Single occupancy assumes that only one person will occupy a room. The rate covers the accommodations and included excursions, meals, and so on for one occupant.

Solo travelers do not always wish to share a room. The single supplement is a surcharge applied to a solo traveler for use of a room that could fit two travelers.

For all trips outside the USA, a valid passport is required. Each nation has its own requirements for entry and validity of passports for foreign travelers. It is recommended that your passport has six months remaining on its validity. Passports and any needed Visas are the responsibility of each participant.

TopFams does not process Travel Visas. Each nation has its own specific requirements for entry. Please consult the consulate or embassy website for the country of your itinerary to find the forms and information needed. Please note that getting a Visa may take as little as two weeks or as much as two months and plan accordingly.

Hosted meals are included in the FAM trip cost and are typically group dining experiences at featured restaurants or hotel venues. On-your-own meals give you the freedom to explore local dining options at your own expense.

We recommend using the RADAR framework for site inspections:

• Room Categories — view different room types and take note of amenities
• Atmosphere — evaluate the overall feel, decor, and ambiance
• Dining — sample restaurants and note cuisine quality and variety
• Amenities — check pools, spas, fitness centers, and other facilities
• Recreation — explore activities, entertainment, and excursion options

We use the BAND app for real-time communication during FAM trips. All participants will receive an invitation to join the trip’s BAND group before departure. This is used for schedule updates, meeting points, and group coordination.

Yes — while FAM trips have structured itineraries, we build in personal time for you to explore on your own, relax, or follow up on specific interests. The exact amount of free time varies by trip.

After each FAM trip, participants are expected to complete a post-trip survey sharing their experiences and insights. This feedback helps us improve future trips and assists our supplier partners in enhancing their offerings.

Our cancellation policy is based on a tiered refund schedule calculated from the trip departure date:

• 60+ days before departure: 75% refund
• 30–59 days before departure: 50% refund
• 15–29 days before departure: 25% refund
• Less than 15 days before departure: No refund

We strongly recommend purchasing travel insurance to protect your investment.

All cancellation requests must be submitted in writing to Support@TopFams.com. Approved refunds will be processed within 90 days of the cancellation request. Please review our full Terms and Conditions for complete details.